{"id":1787,"date":"2026-07-01T18:10:02","date_gmt":"2026-07-01T18:10:02","guid":{"rendered":"https:\/\/matchmastersfreegifts.org\/blog\/?p=1787"},"modified":"2026-07-01T18:10:04","modified_gmt":"2026-07-01T18:10:04","slug":"match-masters-contact-support-how-to-report-a-bug-or-get-help","status":"publish","type":"post","link":"https:\/\/matchmastersfreegifts.org\/blog\/match-masters-contact-support-how-to-report-a-bug-or-get-help\/","title":{"rendered":"Match Masters Contact Support: How to Report a Bug or Get Help"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Whether you lost your account, hit a bug mid-match, or a purchase did not arrive, this guide covers every real way to reach Candivore support and what to include so your ticket gets resolved faster.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Running into a problem in Match Masters is frustrating, especially when it costs you a booster or a match you were winning.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The good news is that Candivore has a proper support system. The bad news is that most players do not know the fastest way to use it, so their tickets sit waiting while they miss the details that would have sped things up.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This guide covers every contact method, what each one is good for, and exactly what information to send so your issue gets resolved as quickly as possible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Every Way to Contact Support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">These are the ways you can contact The support team:<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">In-App Support<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Go to Menu, then Support, then Contact Support inside the game. This is the fastest method because it automatically links your account data, device info, and game version to your ticket.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Candivore&#8217;s team can see your account without you having to describe it. Bugs, lost items, and match issues are all handled well here.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Candivore Help Centre<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The official support portal is at <a href=\"https:\/\/candivore.zendesk.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">candivore.zendesk.com<\/a>. It has a searchable knowledge base with articles on most common issues and a Submit a Request option for tickets.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Use this if you cannot access the app at all, or if your problem is account-related and you are locked out.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Match Masters Hub<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">The <a href=\"https:\/\/matchmasters.com\/\" target=\"_blank\" rel=\"noreferrer noopener\">Match Masters website<\/a> has a support section alongside daily free rewards and the in-game market. Some account-related issues can also be resolved from here if you are signed in to the right account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Make sure you are signed into the correct account before submitting anything from the Hub, as actions are tied to whichever account is active.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Social Media<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Candivore runs active Facebook and Instagram pages. These are not the right place to resolve individual account or purchase issues, but they are good for checking if a server problem or known bug is affecting everyone.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If many players are reporting the same issue at the same time, the answer is usually on their official social pages before it appears anywhere else.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Always try the in-app route first.<\/strong> It attaches your account automatically, which removes the most common reason tickets take longer to resolve the support team having to find your account before they can even look at the problem.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Using In-App Support (Fastest Method)<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">The in-app ticket screen lets you pick an issue category and describe what happened. Be specific. Vague tickets take longer to resolve.<\/p>\n\n\n\n<figure class=\"wp-block-image size-large\"><img loading=\"lazy\" decoding=\"async\" width=\"490\" height=\"1024\" src=\"https:\/\/matchmastersfreegifts.org\/blog\/wp-content\/uploads\/2026\/07\/match-masters-in-app-support-screen-490x1024.webp\" alt=\"Match Masters support ticket creation screen \" class=\"wp-image-1796\" srcset=\"https:\/\/matchmastersfreegifts.org\/blog\/wp-content\/uploads\/2026\/07\/match-masters-in-app-support-screen-490x1024.webp 490w, https:\/\/matchmastersfreegifts.org\/blog\/wp-content\/uploads\/2026\/07\/match-masters-in-app-support-screen-143x300.webp 143w, https:\/\/matchmastersfreegifts.org\/blog\/wp-content\/uploads\/2026\/07\/match-masters-in-app-support-screen.webp 585w\" sizes=\"auto, (max-width: 490px) 100vw, 490px\" \/><\/figure>\n\n\n\n<h3 class=\"wp-block-heading\">How to submit a support ticket in the app<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Follow these steps in order to Submit your Queries:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 1:<\/strong> Open Match Masters and tap the Menu button in the top left corner of the main screen.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 2:<\/strong> Tap Support from the menu options. If you cannot find Support, look for a question mark icon or a Settings option as placement varies slightly between app versions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 3:<\/strong> Tap Contact Support to open the ticket form.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 4:<\/strong> Choose the category that best describes your issue from the dropdown list.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 5:<\/strong> Write a clear description of what happened, when it happened, and what you expected to happen.The more specific you are, the faster the team can help. See the checklist below for what to include.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6: <\/strong>Attach any relevant screenshots. If a purchase did not arrive, attach your receipt. If a match behaved oddly, a screenshot of your score screen helps.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Step 6:<\/strong> Submit the ticket. You will receive a confirmation with a ticket number. Save this for follow-up.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Using the Candivore Help Centre<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you are locked out of the app or cannot get the in-app support to work, the Candivore help centre at <a href=\"https:\/\/candivore.zendesk.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">candivore.zendesk.com<\/a> is your next option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The help centre has a search bar at the top. Before submitting a ticket, search your issue there. Categories include Boosters and Perks, Common Issues, Events, Game Progression, and Playing Together. Many common problems have written solutions that are faster than waiting for a ticket response.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the search does not solve it, scroll to the bottom of any help article and look for a Submit a Request or Contact Us link. Fill in your details, describe the problem, and attach screenshots where relevant.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do not submit multiple tickets for the same issue.<\/strong> Sending the same problem twice does not speed things up. It actually creates duplicate entries that slow the process down. Submit once, save your ticket number, and follow up on the original if you have not heard back in three to four business days.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">What to Include in Your Ticket<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Vague tickets take longer. The support team needs specific information to locate your account, reproduce the problem, and decide what fix applies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Always include this information<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Your player ID<\/strong> (found in the game&#8217;s settings or profile screen)<\/li>\n\n\n\n<li>Your display name or username as it appears in the game<\/li>\n\n\n\n<li>The date and approximate time the issue occurred<\/li>\n\n\n\n<li>Your device model (for example, iPhone 14 or Samsung Galaxy S23)<\/li>\n\n\n\n<li>Your operating system version (iOS 17 or Android 14)<\/li>\n\n\n\n<li>A clear description of what happened and what you expected to happen<\/li>\n\n\n\n<li>Screenshots of the problem, error messages, or missing items<\/li>\n\n\n\n<li>For purchase issues, your receipt or order confirmation from the App Store or Google Play<\/li>\n<\/ul>\n\n\n\n<blockquote class=\"wp-block-quote is-layout-flow wp-block-quote-is-layout-flow\">\n<p class=\"wp-block-paragraph\">My first ticket took six days to get a response because I just wrote &#8220;my booster disappeared.&#8221; Second time I included my player ID, the exact booster name, the date, and a screenshot. Got a response in about 18 hours. The information you give them makes a huge difference.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Match Masters player, r\/matchmasters<\/p>\n<\/blockquote>\n\n\n\n<h2 class=\"wp-block-heading\">Common Issues and Where to Start<\/h2>\n\n\n\n<figure class=\"wp-block-table\"><table class=\"has-fixed-layout\"><thead><tr><th>Issue<\/th><th>Start here<\/th><th>What helps<\/th><\/tr><\/thead><tbody><tr><td>Game keeps disconnecting<\/td><td>Check our <a href=\"https:\/\/matchmastersfreegifts.org\/blog\/match-masters-tips-and-tricks-20-things-most-players-never-figure-out\/\">troubleshooting guide<\/a> first<\/td><td>Most connection issues are device or network problems, not bugs. Self-fix first before raising a ticket.<\/td><\/tr><tr><td>Lost a booster or item after a crash<\/td><td>In-app support immediately<\/td><td>Include the item name, approximate time of the crash, and your player ID. Act quickly \u2014 the sooner you report it, the easier it is to verify.<\/td><\/tr><tr><td>Purchase did not arrive<\/td><td>In-app support or Zendesk<\/td><td>Attach your receipt from the App Store or Google Play. Candivore needs order confirmation to process a missing item claim.<\/td><\/tr><tr><td>Lost access to account<\/td><td>Zendesk help centre<\/td><td>See the account recovery section below for exactly what information to provide.<\/td><\/tr><tr><td>Bug during a match (wrong score, frozen timer)<\/td><td>In-app support<\/td><td>Report immediately after the match ends. Include the date, time, and opponent name if visible. A screenshot of the final score screen helps significantly.<\/td><\/tr><tr><td>Refund request<\/td><td>App Store or Google Play directly<\/td><td>Refunds go through the platform, not Candivore. Only contact Candivore support if the purchased items did not arrive, not if you changed your mind about a purchase.<\/td><\/tr><\/tbody><\/table><\/figure>\n\n\n\n<h2 class=\"wp-block-heading\">Recovering a Lost Account<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Losing access to your Match Masters account is stressful, especially if you have months of progress built up. Here is how to approach it in the right order.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Try your linked accounts first<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Match Masters accounts are linked to Facebook, Google, or Apple. Open the app on a new device and log in using whichever account you connected during setup. If the login works, your progress loads automatically.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you cannot remember which account was linked, try all three. Most players used Facebook.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Contact support if linked login fails<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">If you cannot access the account through any linked login, submit a ticket through the <a href=\"https:\/\/candivore.zendesk.com\/hc\/en-us\" target=\"_blank\" rel=\"noreferrer noopener\">Candivore help centre<\/a>. According to Candivore&#8217;s own support documentation, they will need the following to locate your account.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For account recovery, provide<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Your player ID if you have it saved anywhere<\/li>\n\n\n\n<li>Your approximate trophy count at the time you lost access<\/li>\n\n\n\n<li>Your last known username or display name<\/li>\n\n\n\n<li>The email address connected to your Facebook, Google, or Apple login<\/li>\n\n\n\n<li>Any purchase receipts connected to the account<\/li>\n\n\n\n<li>The device you last played on<\/li>\n\n\n\n<li>Roughly when you last had access (month and year is enough)<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>If you still have access on another device,<\/strong> Candivore&#8217;s support team says to submit a new ticket from that device and include the ticket number in your recovery request. This helps them link the two cases and locate your original account faster.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Purchase Problems and Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This is where a lot of players get confused about who to contact.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you bought gems or a bundle and the items did not arrive in your account, contact Candivore support through the app and attach your receipt. This is a fulfilment issue and Candivore handles it.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If you want a refund because you changed your mind or were charged incorrectly, the refund goes through the platform you purchased on, not Candivore.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Apple App Store refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Go to <strong><a href=\"https:\/\/idmsa.apple.com\/IDMSWebAuth\/signin?appIdKey=20379f32034f8867d352666ff2904d2152d5ff6843ee2db5ab5df863c14b1aef&amp;path=%2F__logged_in%2Freportaproblem.apple.com&amp;authResult=FAILED\" data-type=\"link\" data-id=\"https:\/\/idmsa.apple.com\/IDMSWebAuth\/signin?appIdKey=20379f32034f8867d352666ff2904d2152d5ff6843ee2db5ab5df863c14b1aef&amp;path=%2F__logged_in%2Freportaproblem.apple.com&amp;authResult=FAILED\" target=\"_blank\" rel=\"noopener\">reportaproblem.apple.com<\/a><\/strong>, sign in with your Apple ID, find the Match Masters purchase in your order history, and select Request a Refund. Apple handles this entirely.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Google Play refunds<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Go to <strong><a href=\"https:\/\/play.google.com\/store\/games\" data-type=\"link\" data-id=\"https:\/\/play.google.com\/store\/games\" target=\"_blank\" rel=\"noopener\">play.google.com<\/a><\/strong>, tap your profile picture, go to Payments and Subscriptions, then Purchases. Find the Match Masters order and tap Report a Problem. Select I did not receive my items or the relevant option.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Do not contact Candivore for a change-of-mind refund.<\/strong> They do not process refunds directly. All purchases go through Apple or Google and only those platforms can issue refunds. Candivore support can confirm whether items were delivered to your account but cannot process financial refunds on the platform&#8217;s behalf.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conclusion <\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For anything in the game like bugs, missing items, match issues, use the in-app support path through Menu, Support, Contact Support. It is the fastest route and automatically includes your account details.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For account recovery or if you are locked out entirely, go to the Candivore help centre at <a href=\"https:\/\/candivore.zendesk.com\/hc\/en-us\" data-type=\"link\" data-id=\"https:\/\/candivore.zendesk.com\/hc\/en-us\" target=\"_blank\" rel=\"noopener\">candivore.zendesk.com<\/a> and submit a ticket with as much detail as you can provide.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For refunds on purchases, contact Apple or Google directly through their order management systems. Candivore cannot process financial refunds on behalf of the app stores.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">While you wait for support<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Claim your free daily gifts so you do not fall behind while your ticket is being resolved. <a href=\"https:\/\/matchmastersfreegifts.org\/\">Claim Today&#8217;s Free Gifts<\/a><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Frequently Asked Questions<\/h2>\n\n\n<div id=\"rank-math-faq\" class=\"rank-math-block\">\n<div class=\"rank-math-list \">\n<div id=\"faq-question-1782927715862\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How do I contact Match Masters support?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>The fastest way is through the app itself. Go to Menu, then Support, then Contact Support. This automatically attaches your account details to the ticket. You can also submit a ticket through the Candivore help centre at candivore.zendesk.com if you cannot access the app.<\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1782927732322\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How do I recover a lost Match Masters account?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>First try logging in with your Facebook, Google, or Apple account. Most accounts recover this way. If that fails, submit a ticket through the Candivore help centre and include your player ID, approximate trophy count, last username, device, and any purchase receipts you have. The more detail you provide, the faster they can locate it. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1782927755003\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">Can I get a refund for a Match Masters purchase?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Refunds go through the platform you purchased on, not Candivore. For Apple, go to reportaproblem.apple.com. For Google Play, go to play.google.com and find your order under Payments and Subscriptions. Contact Candivore support only if items you purchased did not arrive in your account. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1782927768635\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">How long does Match Masters support take to respond?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Most players report receiving a first response within one to three business days. Tickets submitted through the app with account details attached tend to get faster responses. Complex cases like account recovery can take longer, especially if the information provided is incomplete. <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1782927826577\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">What information should I include in my support ticket?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>Include your player ID, display name, the date and time the issue happened, your device model, your OS version, a clear description of the problem, and any relevant screenshots. For purchase issues always attach your receipt. The more specific you are, the faster the team can act on your ticket. . <\/p>\n\n<\/div>\n<\/div>\n<div id=\"faq-question-1782927861450\" class=\"rank-math-list-item\">\n<h3 class=\"rank-math-question \">I submitted two tickets for the same issue. Will that help?<\/h3>\n<div class=\"rank-math-answer \">\n\n<p>No. Duplicate tickets slow the process down rather than speeding it up. Submit once, save your ticket number, and follow up on the original ticket if you have not heard back in three to four business days.<\/p>\n\n<\/div>\n<\/div>\n<\/div>\n<\/div>","protected":false},"excerpt":{"rendered":"<p>Whether you lost your account, hit a bug mid-match, or a purchase did not arrive, this guide covers every real &#8230; <\/p>\n<p class=\"read-more-container\"><a title=\"Match Masters Contact Support: How to Report a Bug or Get Help\" class=\"read-more button\" href=\"https:\/\/matchmastersfreegifts.org\/blog\/match-masters-contact-support-how-to-report-a-bug-or-get-help\/#more-1787\" aria-label=\"Read more about Match Masters Contact Support: How to Report a Bug or Get Help\">Read more<\/a><\/p>\n","protected":false},"author":2,"featured_media":1795,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-1787","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-blog","resize-featured-image"],"_links":{"self":[{"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/posts\/1787","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/comments?post=1787"}],"version-history":[{"count":9,"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/posts\/1787\/revisions"}],"predecessor-version":[{"id":1799,"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/posts\/1787\/revisions\/1799"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/media\/1795"}],"wp:attachment":[{"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/media?parent=1787"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/categories?post=1787"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/matchmastersfreegifts.org\/blog\/wp-json\/wp\/v2\/tags?post=1787"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}